Buyer Protection ensures you will receive your item on time and as described. That's right! 1Market protection is free for buyers who carry out transactions online via our platform.
If you didn't receive your product or it is significantly different to the description, we guarantee to refund your payment. See Our Return Policy
We want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date.
Open communication with the seller to discuss your problem or contact our customer service team.
If you can't come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 7 days of the completion of your order.
Your order will be protected up to 7 days after you receive the goods.
The item was purchased on our platform.
The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
You raise a claim by opening a dispute (link of order detail page).
The product is within our Domestic Return guarantee. Please click here to learn more.
Your item is returned to the seller due to customs duties (customs clearance/taxes are not included).
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