You have 7 days to make a return request after your order has been delivered. Send a Complaint Also include pictures of the product that was delivered to firstname.lastname@example.org as a means of evidence.
Once your claim is validated, we will provide you information on the means of getting the item from you. Return at our pickup stations or we can pickup from you.
Place the item in its original packaging, including any accessories, tags, labels or freebies. Always ensure your Return Slip is signed by our agents. That is your proof of return.
Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer. You will receive 100% refund for your item, if we delivered a damaged, defective or wrong item.
Products that have been altered from their original or opened by an un-authorized personnel without permission.
Perishable goods cannot be returned except a valid reason is raised at the point of delivery with confirmation from the dispatcher.
Products in beauty, health and personal care category.
Product with tampered or missing serial Universal Product Code numbers (UPC).
Jewellery, innerwear, bed sheets, lingerie and socks.
Books and CDs cannot be return.
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