Return Policy| Manufacturers, Suppliers of Products in Nigeria

Return Policy

7-Day Return

You have 7 days to make a return request after your order has been delivered. Send a Complaint Also include pictures of the product that was delivered to help@1market.ng as a means of evidence.

Get Respond

Once your claim is validated, we will provide you information on the means of getting the item from you. Return at our pickup stations or we can pickup from you.

Return the item

Place the item in its original packaging, including any accessories, tags, labels or freebies. Always ensure your Return Slip is signed by our agents. That is your proof of return.

Refund Processed

Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer. You will receive 100% refund for your item, if we delivered a damaged, defective or wrong item.

Please note: You will be responsible for the Returning cost (where the defect is not covered by the manufacturer’s warranty). 1market will not replace or issue refund for items that fall into this category.

ALTHERED PRODUCTS

Products that have been altered from their original or opened by an un-authorized personnel without permission.

PERISHABLE GOODS

Perishable goods cannot be returned except a valid reason is raised at the point of delivery with confirmation from the dispatcher.

HEALTH & BEAUTY PRODUCTS

Products in beauty, health and personal care category.

PRODUCTS WITH TAMPERED CODE

Product with tampered or missing serial Universal Product Code numbers (UPC).

PRODUCTS

Jewellery, innerwear, bed sheets, lingerie and socks.

Books and CDs

Books and CDs cannot be return.


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